Fidelity Connect 365™ offers 24/7 remote monitoring and alarm management services through our Digital Monitoring Center, which is staffed 24 hours a day, 7 days a week, and 365 days a year with experienced and highly trained Building Automation Specialists. Our extensive knowledge and experience ensure swift and accurate prioritization when responding to alarms.
Our flexible Digital Monitoring Center service levels include:
- Live & Automated Alarm Notification & Escalation – Email, SMS, Phone Call(s)
- Backup for Controllers, Server Applications, Configurations & More
- Real-Time Troubleshooting & Diagnostics
- Remote Programming & Commissioning
- Customer Alarm Portal
- Alarm Reporting & Trending
- Alarm & Data Archiving
- Associated Managed IT Services
Contact us to learn more about Fidelity Connect 365™ and how it can impact your business.